SERVICES
A key to better productivity
Our mission is to be your partner for a successful future, providing you with technical support and assistance, digital services, training and consulting services,
spare parts, and machine upgrades and relocations.
Flexibility and customized solutions are our strengths.
Experience focused on your needs, quick response answer times, interventions at your headquarters and our remote support will minimize your downtime or simply give you a quick answer to your questions or concerns. Our service also allow you to protect your investment with scheduled maintenance interventions.
Our services
Technical support
Machine upgrades
Spare parts
Training staff
Relocations
At your disposal, there is a service staff, made of qualified technicians, with skills in all technologies.
For a detailed technical analysis, it is possible to connect remotely your machine with our phone and remote support that can carry out a complete and effective diagnosis and in many cases can find a solution.
PHONE AND REMOTE SUPPORT
Quick and professional: a team of engineers, with skills on all technologies and their applications, is always ready to support you fast and accurately; thanks to remote connection all critical issues can be managed efficiently.
For technical issues please send e-mail to: support@ds4.it
REMOTE SUPPORT
It is possible to download the software for remote support at the following links.
SERVICE INTERVENTION
If it is necessary to replace a spare part of machine, very soon a service engineers will be at your plant to restart the production of your machine.
Our purpose is to intervene directly and speedily for maximizing uptime and manufacturing efficiency.
Productive process
Our products are the result of the constant and incessant research growing thanks to the professional abilities of our technicians, that materialize into reliable machines, that can be connected and integrated in already existing systems, easy to use, fast, flexible and durable, they need the minimal maintenance.
A quick and sure pay-back of the investment. For standard laser machine, customized, or completely "tailored" systems, DS4 supplies a 360 degrees service: from the consulting to the planning, from the production to the installation, from the training to the manteinance.
The customer shows to the DS4 a specific problem or a challenge and asks to develop a satisfying Hi-tech and tailor
solution. Thanks to its own know how, strengthened by the awareness of the customer and the
product, R&D division tries to understand and pre-empt the demands of the market through developing
autonomously a high-tech system to be proposed the customer.
Design and prototyping
Analysis of specific techniques requested by the customer. FEM analysis. Feasibility study of the project.
Software development for personalized management of the machinery.
Development and testing of the prototype.
The Robotics division can develop and create high-tech systems finding a target in different field such as
packaging industry, assembling, measuring and testing. Even in this case, through the corporate strategy, DS4 reaches levels of excellence through a partnership with the most important companies in the world like ABB, Kawasaky, STAUBLY, Adept.
Purchase materials
Purchase of mechanical and electronic parts from suppliers based on the specific techniques of the system to be produced.
Production, test and trim
Assembly of mechanical and electronic parts. Installation of the personalized software on the machinery.Test.
Delivery and assistance
Machinery’s delivery. Installation. Training staff assigned to the machinery.
Post-sales assistance to the customer with a bilingual interface (in any language) that allows solving
problems also for foreign customers.